WELCOME

Thank you for visiting LuRu Home. We aim to answer questions that may arise below, but please don’t hesitate to reach out if you can’t find the information you are looking for.

Cheers,

Liza

 

CUSTOMER SERVICE

Monday – Friday, 9AM – 5PM CST

203-727-3839

info@luruhome.com

 

TERMS AND CONDITIONS

Fabrics

Our textiles are not guaranteed against natural wear, abrasion, fading, finish, print, pattern or dye-lot variations. 

Intellectual Property

This site or any portion of this site may not be reproduced, duplicated, sold or otherwise exploited for any commercial purpose that is not expressly permitted by LuRu Home. Any reproduction or redistribution of these items is strictly prohibited. All copyright is protected by intellectual property laws.

 

ORDERS AND PRICING

How do I place a fabric order?

Fabric orders can be placed directly through our studio by phone or email or through a local showroom partner in your region.

  

Do you have a minimum order amount for fabrics?

Yes. Our minimum order amount is 3 yards or less with a cut fee of $30. We do not accept orders in half-yard increments.

 

Do you offer trade discounts?

Yes. To register as a member of our trade program, email info@luruhome.com. Please note, this program is only open to design professionals.

 

Can I order fabric if I am not a member of the trade?

Yes! Please call or email our studio to let us know what you are interested in and the quantity you require.

 

Fabric Order Cancellations

Paid fabric orders are considered final. If a change needs to be made, please contact us to see if it can be accommodated.

  

SHIPPING AND LEAD TIMES

What are your lead times?

Stocked fabrics by the yard, pillows, vintage textiles, and accessories ship within 2 – 7 business days of payment.  Lead times vary for our print-to-order fabrics and made-to-order pillows. These items typically ship in 4  - 8 weeks, but please inquire for an exact quote. Rush orders can be accommodated with a fee.

 

How are your items shipped in the US?

All fabrics are shipped via FedEx Ground. All other items are shipped via FedEx Ground or the USPS. 

 

Can you ship internationally?

Yes. If you’d like to purchase an item requiring international shipment, please email the studio for a quote. All sales requiring international shipment including those to Canada are final. 

 

Do you provide tracking?

Yes. An email with tracking in sent when your item(s) ship.

 

RETURNS

What is your return policy?

We want you to love your purchase! Please find our return policies by item below.

 

Fabric

As fabric is cut just for you, all fabric by the yard sales are final. With that said, please inspect fabric upon receipt. If you see an irregularity, contact our studio. No returns or refunds will be accepted if fabric has been cut or treated.

 

Pillows & Accessories

We accept the return or exchange of items in their original condition, unaltered and unwashed, within 14 days of receipt. If you'd like to make return or exchange, please contact our studio. Shipping and handling fees are not refundable. Returns must be postmarked within 14 days of delivery. 

 

Custom

All made to order and custom product sales are final.

 

SAMPLES, STOCK, RESERVES, AND CUTTINGS

Do you keep fabrics in stock?

Yes. We keep some of our fabrics in stock. Please contact our studio by phone or email to check stock.

 

Do you keep pillows in stock?

Yes. A selection of stocked pillows are available for purchase directly from our web shop. If you don’t see the pattern or size you are looking for, please inquire, as pillows can be made-to-order.

 

Do you accept reserves?

Any stocked item can be reserved through us for 10 business days. If an extended reserve is required please inquire.

 

Do you offer Cuttings for Approval (CFAs)?

Yes. We offer CFAs for our indigo dyed and screen printed fabrics.

 

Do you offer merchandise for approval?

Yes. We offer vintage merchandise (vintage pillows and vintage textiles) for approval to members of our trade program with a credit card authorization and signed loan agreement. Shipping costs are passed on to the client.

 

CUSTOM

Do you offer custom fabric work?

Yes. We can provide custom work including custom coloring and custom grounds. Please inquire.

 

Can your fabric be used as a wallcovering?

Yes. Fabrics can be used as wallcovering with a paperback applied.

 

Do you make custom pillows?

Yes. If you don’t see the pillow you are looking for on our web shop we can typically accommodate custom orders.

 

WASH AND CARE

How do I care for my item if it’s hand-dyed?

Our hand-dyed indigo fabrics are machine washable alone in cold water on the gentle cycle. Air or tumble-dry the item on low-heat, and use a warm iron if needed. Please note, repeated washing and prolonged exposure to direct sunlight can lead to slight fading.

  

How do I care for my item if it’s screen-printed?

Our screen-printed fabrics are machine washable in cold water on the gentle cycle. Air-dry the item on low-heat, and use a warm iron if needed.

 

How do I care for my item if it’s digitally printed?

Our digitally printed fabrics should be spot treated and dry cleaned only. Use a warm iron if needed. 

 

How do I care for my item if it’s woven?

Our woven fabrics are machine washable in cold water on the gentle cycle. Air-dry the item on low-heat, and use a warm iron if needed.