Merchandise purchased through the LuRu Home online store may be returned or exchanged within 30 days of the ship date for the amount of the purchase less shipping costs. All returned or exchanged merchandise must be unused, unwashed, and in original packaging. Any requests for refunds or exchanges must include a proof of purchase.
Customers are responsible for shipping costs on returned or exchanged merchandise. If you are shipping an item valued over $75, we recommend you consider a tracking shipping service and shipping insurance. We are not responsible for merchandise that is lost or damaged during the return shipping process.
Please contact us at firstname.lastname@example.org to request a return or exchange.
Returned merchandise should be sent to: LuRu Home 2337 Saratoga Drive Louisville, KY 40205
LuRu Home does not keep credit card details on file. You must re-submit these details to our online store or to us via phone each time you place an order. For your safety, neither we, our online store, our credit-card processing system, nor PayPal store these details.